Wednesday, December 17, 2008

Macy's says no fancy dress clothes for the fat chicks (Oh, unless you go to the "black" store)

Really, Macy's? Really?

From The Consumerist:

Me: Hello, could you help me please?

Pam: Yes ma'am. What can I do for you?

Me: I'm going to a formal Christmas party and I need a nice dress, but everything over here seems to stop at a size 12. I wear a 16 or 18, so I guess I need to know where the women's department is.

Pam: It's right here. You are standing in it.

Me: But all that's here are jeans, t-shirts, and sweaters. As I said, I need something dressy for this event. A cocktail dress, or an evening gown, or even a nice business suit.

Pam: I'm sorry, ma'am. Macy's does not cater to your size.

Me: I beg your pardon?

Pam: It's a demographic thing, ma'am. We do not carry plus sizes of formal wear or business suits. We find, demographically speaking, that most of our upscale clientele is smaller, so we have a really large petites department and just the basics for our plus sized customers. It's nothing against you, ma'am. It's just demographics.

Me: Let me make sure I understand, please. Your "upscale" customers who buy party dresses and business suits are all petite? And your plus sized customers are not "upscale"?

Pam: Yes ma'am. The demographics tell us that plus sized women just don't need social wear.

Read more, cause it gets so much better...


See now, I always liked the Macy's Women's section here. But now that I know the company thinks my larger-than-size-12 rump is low class and lacking a social life, I'll be sure to take my dollars elsewhere. Funny, in the marketing world there is a saying that a satisfied customer might tell one person about their experience, a disgruntled customer is sure to complain to 11 people or more. In the age of the InterWebs, woe is the company with a stupid size-ist (Is that a word?) policy and an even stupider employee delivering it. The blogger at The Consumerist is telling her tale to far more than a handful of acquaintances.

8 comments:

Liza said...

Hey, Tami! Just stopped in to catch up on reading, and saw that you changed your format - nice!

This article makes me nuts - as a size 12++++ (you do the math), that response infuriates me on so many levels. Looks like Macy's has made my "ain't goin there any more" list!

Claudia said...

Hey, Tami! I'm glad you posted on this. I read about it earlier today too. (And ironically, Pam is black!) I hope the story gets enough attention to make Macy's regret this policy and the way it is discussed.

Siditty said...

OK Macy's is tripping. Macy's quit being considered upscale about ten years ago when it started selling no name brand stuff. They need to realize they are on par with Sears, not Nordstroms or Neiman Marcus.

Siditty said...

OK Macy's is tripping. Macy's quit being considered upscale about ten years ago when it started selling no name brand stuff. They need to realize they are on par with Sears, not Nordstroms or Neiman Marcus.

Rebecca said...

Yiiiiikes. Just...yikes. I can't believe anyone would thing those things are okay to actually SAY. Mouth not connected to brain.

Sista GP said...

Being a size 14/16, I understand fully.

This is for you for always keeping it real.

Renee said...

We don't have Macy's here in Canada but this is not the first time I have heard of stores with such a policy. As a full figured woman myself I know the struggle of finding nice clothing at a reasonable rate. If you go to a specialty store they charge you though the nose. We need to decide that women come in all sizes and we are beautiful and worthy just as we are. Shame on Macys

Black Doll said...

I had the same thing happen to me at Macy's. Check out my story at
http://wisdomispriceless.blogspot.com/2008/11/holiday-dress-debacle.html

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