From The Consumerist:
Me: Hello, could you help me please?
Pam: Yes ma'am. What can I do for you?
Me: I'm going to a formal Christmas party and I need a nice dress, but everything over here seems to stop at a size 12. I wear a 16 or 18, so I guess I need to know where the women's department is.
Pam: It's right here. You are standing in it.
Me: But all that's here are jeans, t-shirts, and sweaters. As I said, I need something dressy for this event. A cocktail dress, or an evening gown, or even a nice business suit.
Pam: I'm sorry, ma'am. Macy's does not cater to your size.
Me: I beg your pardon?
Pam: It's a demographic thing, ma'am. We do not carry plus sizes of formal wear or business suits. We find, demographically speaking, that most of our upscale clientele is smaller, so we have a really large petites department and just the basics for our plus sized customers. It's nothing against you, ma'am. It's just demographics.
Me: Let me make sure I understand, please. Your "upscale" customers who buy party dresses and business suits are all petite? And your plus sized customers are not "upscale"?
Pam: Yes ma'am. The demographics tell us that plus sized women just don't need social wear.
Read more, cause it gets so much better...
See now, I always liked the Macy's Women's section here. But now that I know the company thinks my larger-than-size-12 rump is low class and lacking a social life, I'll be sure to take my dollars elsewhere. Funny, in the marketing world there is a saying that a satisfied customer might tell one person about their experience, a disgruntled customer is sure to complain to 11 people or more. In the age of the InterWebs, woe is the company with a stupid size-ist (Is that a word?) policy and an even stupider employee delivering it. The blogger at The Consumerist is telling her tale to far more than a handful of acquaintances.